Guests have the opportunity to cancel within 24 hours after booking without penalty. Cancellations of rentals that are made after 24 hours will forfeit the monies paid on the reservation unless you have purchased CSA Travel Insurance and submit a covered claim. It is the guest's sole responsibility to read and understand clearly what is covered under the travel insurance policy and how it pertains to Covid 19. Read more about what it covers in our Travel Insurance tab. Cancellations or early departures do not warrant any refund of rent or deposit.
VRBO / HomeAway Bookings Only - Payments & Cancellations:
Guest can cancel within 24 hours to receive a full refund. There is no refund given for cancellations unless the guest has purchased CSA Travel Insurance. Late arrivals and/or early check-outs are non-refundable. Guest have the option to purchase Travel Insurance which must be purchased when making a final payment 60 days prior to the arrival.
For questions regarding VRBO / HomeAway cancellations, please contact VRBO or HomeAway directly. Questions regarding your vacation rental should be directed towards Sand Dollar One. All Sand Dollar One Policies within this contract, with the exception of Cancellation policies, remain valid to VRBO / HomeAway bookings.
Monthly Winter Reservation Cancellations: Cancellations of monthly rentals that are made more than 90 days prior to the arrival date forfeit the $500 security deposit or a $500 cancellation fee is applied if reservation was paid in full and no security deposit was collected. Cancellations made within (90) days of arrival are non-refundable. Changes that result in a shortened stay must be made more than 90 days prior to arrival to avoid penalty. Travel Insurance Premiums & Accidental Damage Fees are non-refundable. Travel Insurance is strongly recommended to all guests for their own financial protection.
Substitution Policy: Sand Dollar One reserves the right to substitute comparable accommodations without notice or liability should the units beout of order or otherwise unavailable. When comparable accommodations are not available, renter will have the option ofselecting from available properties at the published rate or not selecting an accommodation and accepting a full refund. Ifthere are no properties available to move the guest to, the reservation will be cancelled and a full refund will be submitted tothe guest. Types of examples would be due to owner selling the property, maintenance issues beyond our control, or anydeemed necessary reason by property management.
Unit Move and Date Change: A guest may request to move to a different property if you are outside the 30 days prior to arrival time frame, but will have to pay any difference increase in cost to the property you are moving to. There is no refund on downsizing to a less expensive property. If you are within 30 days of arrival, we do not permit unit changes. There is a $150 fee to move your reservation dates if you are outside the 30 days prior to arrival time frame.
Hurricane or Storm Policy: Guests covered by CSA Travel Protection may be entitled to a refund or partial refund in the event that the National Hurricane Center and our local governing officials issue a “Mandatory Evacuation” order for the location of your rental property, provided that you have purchased coverage before the storm was named. Any such refunds shall be subject to the terms, conditions, and restrictions of the CSA Travel Protection policy. Details about the coverage can be obtained by reviewing the certificate of insurance on their website www.vacationrentalinsurance.com/330CERT or by calling CSA at 866-999-4018. Refunds for cancellations or shortened stays due to actual or anticipated hurricanes, tropical storms or other inclement weather will not be issued by Manager under any circumstances. For more information regarding CSA Travel Insurance, please give our office a call at 850-399-1891.